I have a discount code from the operator, can I still use this?
Yes, if the code is valid with Jet2holidays, it is valid with us. Exceptions may apply.
Will you send me confirmations?
Yes, once your booking is made, we will manually double check everything to ensure it is correct. Once we are happy with it, we will send you the confirmations by email. This will be between Monday and Friday from 9am to 5pm.
Will you check me in?
The basic service we offer doesn’t include things like checking you in. This is how we manage to keep the costs so low. However, we do offer a (concierge service) which can be added to any booking which offers an enhanced level of pre-departure service.
Can I make changes to my holiday after I’ve booked and what are the charges?
Generally you can make changes a package holiday, subject to availability at the time of the change. Any changes are subject to an amendment fee, plus any increase in cost. For hotel only, this will depend on whether you have booked a flexible rate.
What happens if I want to cancel my holiday?
If you’re looking to cancel, you must do so by emailing us. Charges will apply, and these are set on our terms and conditions and those of the operator. Full costs will be presented to you before your booking is cancelled.
Which payment methods are accepted?
We accept all debit and credit cards excluding AMEX.
